As a product hits the market it’s important to keep improving the offering for future builds, there’s a million ways of keeping track of enhancements. To perform this job there are many approaches from specialized software to simple custom spreadsheets. After using a multitude of solutions over the years I prefer to employ a flexible approach using a very simple spreadsheet.
I’m currently a big BIG fan of Google’s online office tools at google.com/a. These tools allow users to post a document and share it with the key stakeholders in a collaborative environment, allowing multiple users to view and edit, and even chat online about entries…. More on Google Apps later…. Here’s how I generally track issues and enhancement ideas using a simple spreadsheet format:
Each issue is given a date, short description, status (Open, Resolved, Closed), Location in the application/product, person logging the issue, issue priority (Urgent, High, Medium, Low), resolution (when resolved) and finally the name of the person who has tested the fix to determine whether the issue has been resolved correctly.
Filed under: Issue Tracking
